Privacy Policy

1 Introduction

We respect privacy and are committed to handling personal information responsibly. We aim to collect only the information reasonably needed to operate, improve, secure, and support the ARSES marketplace.

This Privacy Policy is intended to provide clear information about our privacy practices. It does not replace any additional privacy notices that may be provided for specific services, forms, tools, or transactions.

2 Scope of This Policy

This Privacy Policy applies to information collected through ARSES websites, marketplace pages, contact forms, account registration, seller or business onboarding, support communications, and other platform-related interactions.

This Policy does not apply to third-party websites, services, payment providers, delivery providers, sellers, manufacturers, or service providers that may have their own privacy practices. Users should review the privacy policies of third parties before sharing information with them.

3 Information We May Collect

Depending on how you use ARSES, we may collect the following types of information:

• Contact information: such as name, email address, company name, and message details.
• Account information: such as login details, user role, profile information, and account preferences.
• Business information: such as company name, business type, seller profile, service area, product listings, business documents, and verification information where applicable.
• Marketplace activity: such as listings viewed, products saved, inquiries, quote requests, orders, messages, reviews, and support requests.
• Transaction-related information: such as order details, billing and shipping information, payment status, refund details, and related records. Payment card details may be processed by third-party payment processors and may not be stored directly by ARSES.
• Technical information: such as IP address, browser type, device information, pages visited, referring pages, approximate location based on technical data, and usage logs.
• Uploaded content: such as product images, documents, certificates, files, messages, or other materials users choose to submit.

We ask users not to submit sensitive personal information unless it is necessary for a specific service or legally required.

4 How We Use Information

We may use personal information for purposes including:

• Providing, operating, and improving the ARSES marketplace.
• Creating and managing user, seller, business, and service provider accounts.
• Responding to inquiries, support requests, and communications.
• Displaying listings, profiles, products, services, and business information submitted by users.
• Processing orders, inquiries, quote requests, refunds, disputes, and marketplace-related transactions.
• Supporting seller verification, business verification, security checks, fraud prevention, and platform integrity where applicable.
• Improving search, navigation, recommendations, content quality, and user experience.
• Sending service-related notices, updates, security alerts, and administrative messages.
• Complying with legal, regulatory, tax, accounting, safety, dispute resolution, and enforcement obligations.

5 Consent

Where required, we collect, use, or disclose personal information with consent. Consent may be provided directly, such as when a user submits a form, creates an account, uploads information, contacts ARSES, or uses marketplace features.

By using ARSES and providing personal information, users consent to the collection, use, and disclosure of their information as described in this Privacy Policy and any applicable notices.

Users may withdraw consent where legally permitted, subject to contractual, legal, operational, security, or record-keeping requirements. Withdrawing consent may limit the ability to use certain platform features.

6 Marketplace Users and Third Parties

ARSES operates as a marketplace platform. Buyers, sellers, manufacturers, professionals, service providers, and other users may interact with each other through the platform.

When users choose to contact, transact with, or share information with another marketplace participant, certain information may be shared as necessary to support that interaction. For example, a buyer may share order or contact details with a seller, or a seller may share business information through a public seller profile.

ARSES does not control the privacy practices of independent sellers, buyers, manufacturers, professionals, service providers, or external third parties. Users should exercise appropriate caution and due diligence when sharing information with others.

7 Cookies and Similar Technologies

ARSES may use cookies, pixels, analytics tools, log files, and similar technologies to operate the website, remember preferences, improve performance, understand usage, prevent fraud, and improve user experience.

Users may manage cookie settings through their browser. Some features may not function properly if cookies are disabled.

If ARSES later uses advanced analytics, advertising pixels, or marketing cookies, additional cookie notices or consent tools may be added where required.

8 How We Share Information

We may share information in the following situations:

• With marketplace participants when necessary to support transactions, inquiries, quote requests, orders, services, or communications.
• With service providers that help us operate the platform, including hosting, analytics, payment processing, customer support, email delivery, security, storage, and technical services.
• With payment, delivery, logistics, verification, or compliance providers where applicable.
• When required by law, regulation, court order, government request, dispute process, or legal obligation.
• To protect ARSES, users, marketplace integrity, safety, security, rights, or property.
• In connection with a business transaction such as a merger, acquisition, financing, restructuring, or transfer of assets, subject to appropriate safeguards where applicable.

We do not sell personal information.

9 International Users and Data Transfers

ARSES may be accessed by users from different countries. Information may be processed, stored, or accessed in Canada or other jurisdictions where ARSES or its service providers operate.

Privacy laws may differ between jurisdictions. Where personal information is transferred or processed outside a user's country, it may be subject to the laws of that jurisdiction.

10 Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information, account status, transaction history, legal requirements, dispute resolution needs, fraud prevention, tax obligations, accounting obligations, and platform security requirements.

11 Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, loss, misuse, disclosure, alteration, or destruction.

No website, platform, transmission, or storage system can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their account credentials and for using safe practices when accessing ARSES.

12 User Rights and Access Requests

Users may contact ARSES to request access to, correction of, or information about personal information held by ARSES, subject to legal, security, identity verification, and operational requirements.

We may need to verify identity before responding to privacy-related requests.

Privacy-related requests may be sent to: info@arses.ca

13 Children and Minors

ARSES is intended for users who can lawfully use marketplace services and enter into transactions or business relationships. The platform is not directed to children.

Users under the age of majority in their jurisdiction should use ARSES only with involvement and consent of a parent or legal guardian where required.

14 AI and Automated Tools

ARSES may develop or use automated and AI-assisted tools to improve search, recommendations, translation, support, moderation, fraud prevention, content quality, marketplace operations, and business insights.

Where such tools are used, they are intended to assist platform functionality. AI-assisted outputs may not always be complete, accurate, current, or suitable for a specific purpose.

Users remain responsible for verifying products, sellers, services, certifications, technical information, legal requirements, safety requirements, and business decisions before relying on information or completing transactions.

15 Marketing Communications

ARSES may send service-related communications such as account notices, security alerts, support responses, order updates, and administrative messages.

Where marketing communications are used, users may have the ability to unsubscribe or manage preferences, subject to legal and operational requirements. We do not automatically enroll users in marketing lists through a contact form unless a separate consent option is provided.

16 Links to Third-Party Websites

ARSES may contain links to third-party websites, sellers, service providers, payment providers, logistics providers, or external resources.

ARSES is not responsible for the privacy practices, content, policies, products, services, or security of third-party websites or organizations.

17 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our platform, legal requirements, technology, business practices, or privacy practices.

The updated version will be posted on this page with an updated effective date. Users are encouraged to review this page periodically.